Terms & Conditions
Last Updated: September 15, 2026
These Terms & Conditions ("Terms") govern your use of BoxAndWrap.com and purchases made from Box & Wrap.
Box & Wrap is a wholesale packaging distributor and manufacturer’s representative operated by BAW Wholesale, d/b/a Box & Wrap ("Box & Wrap," "we," "our," or "us").
By using our website or placing an order, you agree to these Terms and to the policies referenced within them.
1. Wholesale Ordering
Box & Wrap sells wholesale packaging and related products to businesses and other purchasers. Many products ship directly from manufacturer and warehouse locations throughout the United States, and products within the same order may ship separately and arrive at different times.
Manufacturer-specific requirements may apply to certain products, including return restrictions, processing times, case quantities, custom-production requirements and restocking fees. When applicable, those requirements are displayed on the product page and are incorporated into these Terms.
2. Order Acceptance
Submitting an order through our website does not constitute final acceptance of the order. An automated order confirmation or acknowledgement confirms only that we received the order request; it does not confirm final acceptance, product availability, pricing accuracy, processing time, or shipment. We reserve the right to decline or cancel an order because of suspected fraud, pricing or product-data errors, unavailable inventory, manufacturer restrictions, payment issues, shipping limitations or other circumstances that prevent us from reasonably fulfilling the order.
If we cancel an order or item that has not shipped, any applicable amount paid for the canceled merchandise will be refunded.
3. Product Variations, Manufacturing Tolerances & Equivalent Sources
Packaging products are manufactured from paper, plastic, fabric and other materials that are subject to normal variation between manufacturing runs.
Unless a product page specifically states otherwise, product dimensions are approximate and may vary by approximately 1/4 inch due to normal manufacturing tolerances or differences between approved manufacturing sources.
Color, shade, texture, finish and material appearance may also vary between production lots. Natural Kraft products are particularly subject to variations in shade because of differences in paper fibers and pulp. Dyed, printed, coated and matte-finished products may also vary slightly in color from one production run to another, including products manufactured by the same supplier. Computer and mobile-device displays may further affect how colors appear online.
Box & Wrap may source functionally equivalent stock packaging from more than one approved manufacturer or warehouse. If the originally sourced product is unavailable, we may fulfill the order with an equivalent product having substantially the same intended dimensions, construction, material, color and function where differences fall within normal packaging and manufacturing tolerances.
If an available substitute has a material difference in size, construction, appearance or intended function, we will contact the customer for approval before making the substitution.
Normal manufacturing, material, production-lot and approved-source variations are not considered product defects. If exact dimensions, shade, texture or appearance are important to your application, we strongly recommend ordering a current sample before purchasing a larger quantity.
4. Product Information, Images & Samples
We make reasonable efforts to accurately describe the products offered on our website. Some specifications, regulatory information, images and other product data are provided by manufacturers or suppliers and may change without immediate notice to Box & Wrap. Product photos may include food, ribbon, tissue, labels, decorations or other accessories for presentation purposes. Unless specifically stated otherwise on the product page, these items are not included with the packaging being purchased.
Videos may sometimes demonstrate the assembly or use of a similar packaging style rather than the exact product, color or size offered on the page.
Samples are intended for evaluation purposes and are non-returnable. Customers purchasing larger quantities should order a sample when available if fit, color, material or presentation is important.
5. Food-Contact Products & Regulatory Suitability
Certain packaging products sold by Box & Wrap may be intended or commonly used for food-contact applications. Suitability for food contact depends on the specific product and its intended conditions of use, including the type of food, whether contact is direct, temperature, duration of contact and other use conditions.
Box & Wrap is a distributor and does not independently manufacture or laboratory-test most products. Any food-contact or regulatory statement made by Box & Wrap is based on documentation, specifications or written representations supplied by the applicable manufacturer or supplier unless expressly stated otherwise.
Box & Wrap will make an affirmative food-contact representation only when we have a reasonable documentary basis for the stated use. Unless a product page expressly states that a particular food-contact use is supported, Box & Wrap makes no representation that the product is suitable for direct food contact.
Customers are responsible for determining whether a product is suitable and legally compliant for their specific intended use and for requesting available regulatory or compliance documentation before using a product in a regulated food-contact application.
Where available, Box & Wrap may provide manufacturer or supplier compliance information or a distributor summary of that information. Regulatory documentation may be subject to supplier confidentiality restrictions and, in some cases, the underlying regulatory basis may require identification of the manufacturer or supplier. Box & Wrap will not alter a manufacturer-issued document in a manner that misrepresents Box & Wrap as the manufacturer, laboratory, certifying body or original issuer.
If direct food-contact suitability has not been verified, the product should not be used in direct food contact unless the customer has an independent basis for determining that the intended use complies with applicable requirements.
6. Pricing, Payment & Taxes
Prices and product availability may change without notice. We reserve the right to correct pricing, product information, quantity or promotional errors. If a material error affects an order that has already been submitted, we may contact you before processing or cancel the affected item and issue the appropriate refund.
Payment methods currently available will be displayed during checkout. Box & Wrap does not directly extend business credit terms unless expressly agreed to in writing. Third-party payment or business-term programs may be offered separately and are subject to the provider’s own terms. By submitting a payment method, the customer represents that it is authorized to use that payment method for the transaction.
Applicable sales, use or other taxes will be collected where required by law. Customers claiming tax-exempt status are responsible for providing valid exemption documentation when required.
7. Order Changes & Cancellations
Because many orders are transmitted electronically to our manufacturers and warehouse locations shortly after they are placed, the window for changing or canceling an order can be very short. If you need to change or cancel an order, contact us immediately.
We will make a reasonable attempt to accommodate the request, but changes and cancellations are not guaranteed once an order has entered warehouse processing or production. If a manufacturer has already processed the order and permits cancellation only with a cancellation or restocking fee, that fee may be deducted from the customer’s refund.
Once an order has shipped, it cannot be canceled. If you need to add products or purchase a different item after an order has entered processing, a new order may be required.
8. Processing Times & Shipping
Processing time and carrier transit time are different. Processing time is the time required for the warehouse or manufacturer to prepare an order for shipment. Transit time begins after the carrier receives the shipment.
Estimated processing information is displayed on product pages and/or during ordering. Processing times are estimates and may increase because of order volume, seasonal demand, inventory availability, weather, manufacturer operations or other circumstances outside our control.
Box & Wrap primarily ships using Ground service because wholesale packaging can be large and bulky and expedited carrier charges can be disproportionately expensive. Eligible products may offer 3-Day shipping.
Box & Wrap does not offer Next Day or Overnight shipping.
Selecting 3-Day shipping changes the carrier transit service after the order ships. It does not eliminate warehouse or manufacturer processing time unless expressly stated otherwise. We do not guarantee an in-hand delivery date.
Customers ordering for holidays, events, promotions, openings or other deadlines should order early and allow additional time for processing, transit and unexpected inventory changes. If you have an important deadline within approximately 10–14 business days, please contact us before placing the order so that availability and timing can be reviewed.
9. Risk of Loss & Carrier Claims
Unless expressly agreed otherwise in writing, orders requiring shipment by common carrier are shipment contracts.
To the fullest extent permitted by applicable law, risk of loss or damage in transit passes to the customer when the merchandise has been properly tendered to the applicable carrier by Box & Wrap, our manufacturer or the fulfilling warehouse.
Once merchandise has been properly tendered to the carrier, transportation delays, loss and damage occurring while the shipment is in the carrier’s possession are subject to the carrier’s terms, conditions, claims procedures and applicable limits of liability.
Customers should nevertheless contact Box & Wrap promptly regarding a lost or damaged shipment. We will provide reasonable assistance with the carrier or manufacturer claims process and, where appropriate, submit or coordinate the claim through the party holding the carrier account.
Customers must retain damaged merchandise, cartons and packing materials and provide photographs or other documentation when requested. Carrier claims may be denied if merchandise or original packaging is discarded before inspection or claim documentation is completed.
This risk-of-loss provision does not apply to merchandise that was incorrect, defective or otherwise nonconforming before it was tendered to the carrier.
10. Backorders & Inventory Changes
Packaging inventory can change quickly, particularly during high-volume and holiday periods. If an item becomes unavailable after an order is placed, we will provide the backorder or restock information available to us as soon as reasonably possible.
Depending on the product and circumstances, you may be able to wait for the product to restock, reserve incoming inventory, select an alternative product or cancel the backordered item. Restock dates provided by manufacturers are estimates and are not guaranteed.
When an order contains both available and backordered merchandise, available products may ship before the backordered items.
11. Returns
Returns require prior authorization. Do not send merchandise back to Box & Wrap or to a manufacturer without receiving return instructions and a Return Authorization.
Return eligibility and deadlines may vary by manufacturer and product. The applicable return information is displayed on the product page and/or our Returns Information page.
Returned merchandise must generally be unused and unassembled, in resalable condition, in its original packaging, and returned in complete package or case quantities where required.
Non-defective returns may be subject to the applicable manufacturer’s restocking fee. Unless the return is the result of an error for which Box & Wrap or the manufacturer is responsible, original shipping charges and return freight are not refundable.
No return is considered complete until the manufacturer or receiving warehouse has received and inspected the merchandise.
12. Non-Returnable Products
Certain merchandise is final sale or otherwise non-returnable. This may include samples; custom printed or custom-produced merchandise; seasonal or holiday merchandise; discontinued or clearance merchandise; products specifically identified as non-returnable on the product page; products subject to manufacturer health, food-contact or other return restrictions; products that have been used, assembled, altered, printed, labeled, cut, decorated or otherwise modified after delivery; and internationally forwarded merchandise as described below.
Product-specific return restrictions shown on the applicable product page control.
13. Damages, Defects, Shortages & Incorrect Items
Customers are responsible for inspecting merchandise promptly after delivery and before assembling, printing, decorating, distributing or using it. Damage, defects, shortages or incorrect merchandise must be reported to Box & Wrap within 48 hours of delivery.
Please retain the shipping carton, packaging and affected products. Photographs and other documentation may be required by the manufacturer or carrier. Products that have been assembled, used, altered or otherwise modified may no longer be eligible for replacement or return because the original condition of the merchandise cannot be verified.
If Box & Wrap or the manufacturer shipped an incorrect item, we will provide instructions for correcting the order. Replacement shipments are normally sent by Ground service.
Manufacturer defects and warehouse errors are subject to verification by the applicable manufacturer or warehouse. Normal manufacturing variations in color, finish, texture or dimensions are not considered defects.
14. Exchanges
Box & Wrap does not process traditional product exchanges. If you need a different product, size or color, the original merchandise must be handled through the applicable return process and a new order placed for the replacement merchandise. This allows the replacement order to begin processing without waiting for the returned merchandise to be received and inspected.
15. Custom Printed & Custom-Produced Orders
Custom printed and specially produced merchandise is made specifically for the customer and is final sale except in the case of an approved manufacturing defect.
Customers are responsible for reviewing and approving artwork, placement, spelling, sizing and other information shown on the final artwork proof. Once final artwork or production approval has been given and production has begun, the custom order cannot be canceled or changed.
Digital artwork proofs are intended to show artwork placement and general appearance. They are not exact representations of physical ink, foil or packaging colors. Ink colors, foil colors, packaging colors and materials may appear differently on a screen than on the finished physical product, and normal production variations may occur.
Samples, material samples, ink or foil swatches may be available or recommended before production. Customers who choose to proceed without available samples or swatches accept the normal variations inherent in packaging and printing production.
Production and estimated completion dates for custom orders are estimates unless expressly guaranteed in writing. Rush production, when available, is handled on a case-by-case basis and may require an additional charge.
16. International Orders & Freight Forwarders
Box & Wrap ships orders to addresses within the United States. Customers who intend to export merchandise may use a U.S.-based freight forwarder.
The freight forwarder must inspect the merchandise for incorrect products, quantities, visible damages or defects before exporting the shipment. Once merchandise has been accepted by the freight forwarder and shipped internationally, the merchandise is considered final sale and cannot be returned to Box & Wrap.
Customers are responsible for international transportation, duties, taxes, customs requirements and other costs or requirements associated with exporting merchandise.
17. Website Use & Intellectual Property
Box & Wrap grants users a limited right to access and use this website for legitimate browsing, product research, purchasing and other ordinary business purposes.
The website’s text, product descriptions, graphics, photographs, designs, logos and other original content are protected by applicable intellectual-property laws. You may not reproduce, republish, impersonate, misrepresent, commercially redistribute or systematically extract substantial portions of our proprietary content for unauthorized commercial use.
You may not interfere with the security or operation of the website or use automated systems in a manner that places an unreasonable burden on the website or circumvents technical access restrictions. Nothing in these Terms prevents ordinary use of publicly accessible website content by search engines, browsers and other services functioning in accordance with our technical access settings.
18. Customer-Supplied Artwork, Logos & Other Materials
When a customer provides Box & Wrap with a logo, trademark, photograph, artwork, design, text, file or other material for custom printing, proofing or order fulfillment ("Customer Materials"), the customer represents and warrants that it owns the Customer Materials or has all permissions, licenses and other rights necessary for Box & Wrap and its manufacturers or service providers to use them for the requested order.
The customer grants Box & Wrap and the manufacturers, printers and service providers involved in fulfilling the order a limited, non-exclusive license to reproduce, resize, convert, transmit, proof, print and otherwise use the Customer Materials only as reasonably necessary to quote, proof, produce and fulfill the customer’s request. Ownership of the Customer Materials is not transferred to Box & Wrap.
Box & Wrap is not responsible for determining whether Customer Materials infringe another person’s copyright, trademark, publicity, privacy or other rights. We may decline to use Customer Materials that we reasonably believe are unlawful, infringing, misleading, offensive or otherwise inappropriate.
To the extent permitted by law, the customer agrees to defend, indemnify and hold harmless Box & Wrap and the manufacturers and service providers involved in fulfilling the order from third-party claims arising from Customer Materials supplied or directed by the customer, except to the extent a claim results from a change made by Box & Wrap that was not authorized by the customer.
19. AI-Assisted Communications & Automated Services
Box & Wrap may use artificial-intelligence-powered and other automated tools, including third-party customer-service technology such as Tidio/Lyro, to assist with chat, email, product guidance, ticket routing, drafting responses and other customer-service functions. Box & Wrap currently uses such AI tools for informational customer-service communications only. They do not place orders, cancel orders, modify orders, issue refunds, process returns, change payment terms or otherwise execute transactions on a customer’s behalf. When AI is used, a communication may be generated or assisted by an automated system and may contain errors, omissions, outdated information or an incorrect interpretation of a customer’s question.
AI-generated and automated communications are provided for convenience and general informational assistance. AI tools are not authorized agents with power to bind Box & Wrap to a transaction or policy exception. Their responses do not amend these Terms or any posted policy and, by themselves, do not create a warranty, guarantee product availability, guarantee a delivery or in-hand date, authorize a return, cancellation or refund, approve credit or payment terms, modify an accepted order, or constitute a food-contact, regulatory or legal certification.
Customers should verify information that is material to a purchasing or compliance decision, including product dimensions, inventory, processing times, shipping timing, custom-print specifications, return eligibility and food-contact or regulatory suitability. If an AI-generated communication conflicts with the applicable product page, final order records, these Terms, a posted policy, or a later written confirmation from an authorized Box & Wrap representative, the controlling written terms and records will govern.
Customers may request human review of an AI-assisted interaction. To the fullest extent permitted by law, Box & Wrap is not liable for indirect, consequential or business losses arising solely from reliance on an inaccurate or incomplete AI-generated response. Nothing in this section limits obligations that Box & Wrap cannot lawfully disclaim or relieves Box & Wrap of obligations applicable to an order that Box & Wrap has accepted.
20. Third-Party Services, Payments & Technology
Box & Wrap relies on third-party services to operate portions of its website, checkout, payments, communications, customer support and fulfillment. These services may include ecommerce platforms, payment processors and accelerated checkout services such as Shopify or Shop Pay, customer-support and AI providers such as Tidio, shipping carriers, and other service providers or successor technologies.
Use of certain third-party features may be subject to the third party’s own terms, privacy policies and technical requirements. Box & Wrap does not control and cannot guarantee the uninterrupted, error-free or secure operation of third-party systems or services.
To the fullest extent permitted by law, Box & Wrap is not responsible for a delay, outage, transmission error, payment-service interruption, integration failure or other loss caused solely by a third-party service outside Box & Wrap’s reasonable control. This provision does not transfer Box & Wrap’s responsibilities as the seller of merchandise to a platform or payment provider and does not limit any customer right that cannot lawfully be waived.
21. Accounts, Eligibility & Security
You must be at least 18 years old to place an order or create an account. If you use the site or place an order on behalf of a business or other organization, you represent that you have authority to bind that organization. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity occurring through your account. Please notify us promptly if you believe your account has been accessed without authorization. We reserve the right to restrict or terminate accounts associated with fraud, abuse, security threats or material violations of these Terms.
22. Privacy & Electronic Communications
Our collection and use of personal information is governed by our Privacy Policy. Box & Wrap may use third-party service providers, including communications and AI providers, to process customer messages and information as necessary to provide support and operate our services. By placing an order or contacting us electronically, you consent to receive transactional communications relating to your order, account, support request, return or other business with Box & Wrap. Marketing communications are handled separately and may be opted out of using the unsubscribe options provided. To the extent permitted by law, electronic communications, order records, chat transcripts and notices may be retained as business records and may satisfy requirements that a communication or notice be in writing.
23. Events Beyond Our Reasonable Control
Box & Wrap will not be liable for delay or failure to perform to the extent caused by events beyond our reasonable control, including severe weather, natural disaster, fire, flood, war, civil unrest, governmental action, labor disruption, carrier interruption, supplier or manufacturer interruption, material shortage, utility or telecommunications failure, widespread internet or platform outage, or similar events that could not reasonably be prevented or overcome.
During such an event, estimated processing, production and delivery dates may be extended for the period reasonably affected. This section does not excuse payment obligations already due and does not prevent an appropriate refund for merchandise that Box & Wrap cancels and does not provide.
24. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE, ITS CONTENT, AND INFORMATIONAL OR AUTOMATED FEATURES ARE PROVIDED "AS IS" AND "AS AVAILABLE."
BOX & WRAP DISCLAIMS WARRANTIES NOT EXPRESSLY PROVIDED IN WRITING, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE EXTENT SUCH WARRANTIES MAY LAWFULLY BE DISCLAIMED.
Product suitability depends on the customer’s intended use. Customers are responsible for determining whether a product is appropriate for their particular application, including applicable food-contact, safety, regulatory or industry requirements, except to the extent Box & Wrap expressly represents a specific supported use in writing.
Nothing in these Terms excludes rights or remedies that cannot legally be excluded.
25. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, BOX & WRAP WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST SALES, LOST BUSINESS, LOSS OF USE, MISSED EVENTS, PRODUCTION DELAYS OR OTHER BUSINESS LOSSES ARISING FROM OR RELATED TO AN ORDER, PRODUCT, DELIVERY DELAY OR USE OF THIS WEBSITE, EVEN IF BOX & WRAP HAS BEEN ADVISED THAT SUCH DAMAGES MAY OCCUR.
TO THE FULLEST EXTENT PERMITTED BY LAW, BOX & WRAP’S AGGREGATE LIABILITY ARISING FROM OR RELATED TO ANY PRODUCT OR ORDER WILL NOT EXCEED THE AMOUNT ACTUALLY PAID TO BOX & WRAP FOR THE PRODUCT OR PRODUCTS GIVING RISE TO THE CLAIM.
TO THE FULLEST EXTENT PERMITTED BY LAW, BOX & WRAP’S AGGREGATE LIABILITY ARISING SOLELY FROM THE OPERATION OR USE OF THIS WEBSITE, EXCLUDING CLAIMS ARISING FROM PRODUCTS PURCHASED, WILL NOT EXCEED $100.
These limitations do not apply to liability that cannot lawfully be limited or excluded.
26. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless BAW Wholesale, d/b/a Box & Wrap, its affiliates, officers, employees and representatives from third-party claims, damages, liabilities and reasonable expenses arising from your material violation of these Terms, unlawful misuse of the website, or Customer Materials you supply or direct us to use, except to the extent the claim results from Box & Wrap’s own conduct for which indemnification may not lawfully be required.
27. Governing Law
These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles. Any legal action arising from these Terms shall be brought in a court of competent jurisdiction as provided by applicable law.
28. Changes to These Terms
We may update these Terms from time to time to reflect changes in our operations, policies, services or legal requirements. The revised Terms will be posted on this website with an updated revision date. Changes apply prospectively from the date posted unless otherwise required by law.
29. Severability & Waiver
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law. A failure by either party to enforce a provision of these Terms does not waive the right to enforce that provision later.
30. Entire Agreement, Order of Precedence, Assignment & Survival
These Terms, the policies incorporated by reference, product-specific terms displayed on the applicable product page, and any order-specific written terms, final artwork proof or other document expressly accepted by Box & Wrap constitute the agreement governing the applicable transaction.
If there is a conflict, order-specific written terms expressly confirmed by an authorized Box & Wrap representative control for that particular order; otherwise, these Terms and applicable product-specific policies control. Preliminary quotations, informal communications, AI-generated or automated responses, and other communications do not modify these Terms or create a binding exception unless the exception is expressly confirmed in writing by an authorized Box & Wrap representative.
Customers may not assign or transfer their rights or obligations under these Terms without Box & Wrap’s prior written consent. Box & Wrap may assign these Terms in connection with a merger, sale, reorganization or transfer of the business or substantially all related assets. Provisions that by their nature should survive completion, cancellation or termination of an order or account—including payment obligations, intellectual-property provisions, warranty disclaimers, limitations of liability, indemnification and dispute-related provisions—will survive.
31. Related Policies
The following policies contain additional information applicable to purchases from Box & Wrap: Customer Service & Ordering Help; Returns Information; Time-Sensitive Order Policy; Backorder & Restock Policy; and Privacy Policy. Product-specific ordering and return information shown on individual product pages is also incorporated into these Terms where applicable.
32. Contact Us
Questions about an order or these Terms may be submitted through our Customer Service page at BoxAndWrap.com.
