You can contact us via the chat button at the bottom right of our website and speak to our super intelligent AI agent named Boxter, which is trained on all of our product data and can find sizes, colors and alternatives faster than any human, and provide links to product recommendations as well. If you still need to talk to a human about a current order, have printing questions, or want a large quantity quote, Boxter will escalate and create a ticket and our team will respond.

Wholesale Pricing

Our website pricing is wholesale pricing. You do not need to request a wholesale quote or enter a special code to receive our standard wholesale prices.

Many products also offer volume or case-quantity discounts, so be sure to check the pricing shown on the product page.

Promotions & Shipping Discounts

We periodically offer special promotions, quantity discounts and shipping offers.

See our current promotions

Product Pricing & Specifications

Packaging specifications and pricing are based on the most current information provided by our manufacturers and may change without notice.

Because packaging is manufactured in production runs:

• Product dimensions and carton quantities may have normal manufacturing tolerances.
• Colors can vary slightly between production or dye lots.
• Product specifications may occasionally be updated by the manufacturer.

If a manufacturer permanently discontinues an item, we may be able to help you find a similar replacement.

We offer several convenient ways to pay for your Box & Wrap order.

Credit Cards & Digital Payments
We accept major credit cards and available digital payment methods shown at checkout, including Shop Pay, PayPal, Apple Pay and Google Pay.

Shop Pay Installments
Eligible customers may have the option to divide their purchase into installments through Shop Pay. Available options are determined at checkout.

Need Payment Terms?
Box & Wrap has partnered with Faire to provide qualifying business customers with payment-term options. Visit our Faire shop for details and eligibility.

Box & Wrap uses Shopify's secure customer accounts, so there is no password to remember or reset.

Sign In With Your Email

This is the best option if you have ordered from Box & Wrap before.

1. Select Sign In / Account on our website.
2. Enter the same email address you used when placing your order.
3. Shopify will email you a one-time 6-digit verification code.
4. Enter the code to access your account and order history.

That's it — no password required.

Checked Out as a Guest?

No problem.

You do not need to create an account before ordering. Simply sign in later using the email address associated with your order, and your available order history will appear in your account.

What About Shop Pay?

If you use Shop Pay or already have a Shop account, Shopify may also offer Sign in with Shop. Depending on your Shop account, this may let you sign in with one click or receive a verification code by text.

For the easiest access to previous Box & Wrap orders, we recommend using the same email address associated with those orders.

Don't See Your Login Code?

Check your spam, junk or promotions folder and make sure you entered the same email address used for your Box & Wrap order.

If you use a different email address, Shopify may treat it as a separate customer profile and your previous orders might not appear.

We begin processing orders quickly so they can move to the appropriate warehouse as soon as possible.

Cancellation requests may be submitted within 1 hour of placing your order. After that time, your order may already be in warehouse processing and generally cannot be canceled.

How to Request a Cancellation

1. Sign in to your Box & Wrap account using the same email address used to place your order.
2. Open Orders and select the order you would like to cancel.
3. If the order is still eligible, select Cancel Items or Cancel or Return.
4. Follow the prompts to submit your cancellation request.

You do not need to have created an account before placing your order. If you checked out as a guest, simply sign in using the same email address from your order and Shopify will send you a verification code.

Please note: Submitting a cancellation request does not mean the order has been canceled yet. We will review the request and you will receive confirmation once the cancellation has been approved.

If the cancellation option is no longer available, the 1-hour cancellation window has passed or the order is no longer eligible for self-service cancellation. If you just missed this window, we can check if there is still time to cancel, please contact us through the online chat in the bottom right had corner.

Box & Wrap works with packaging manufacturers and warehouse locations throughout the United States. Depending on the products you order, merchandise may ship directly from one of these locations.

This gives our customers access to a much larger packaging selection, but it also means that products from the same order may occasionally ship separately.

There are two parts to your delivery timeline:

1. Warehouse Processing Time
The time needed for the warehouse to prepare and release your order.

2. Carrier Transit Time
The time UPS or FedEx takes to deliver the package after it ships.

Please check the product page for the current estimated processing time for the item you are ordering.

Carrier transit begins after warehouse processing is complete.

Once a shipment is in the carrier's possession, weather, transportation disruptions and other carrier delays may occur outside of our control.

Shipping & Processing: We ship to the 50 U.S. states. Puerto Rico and other U.S. territories are subject to separate shipping availability and rates. We do not ship to P.O. Boxes or APO/FPO addresses. Warehouse processing times apply to all orders, including expedited shipments. Expedited service reduces carrier transit time after shipment; it does not eliminate processing time.

Ground Shipping

Ground shipping is our recommended shipping method whenever your schedule allows. For most wholesale packaging orders, it provides the best balance between shipping cost and delivery time.

3-Day Shipping

3-Day service is available on eligible products when faster carrier transit is needed.

Selecting 3-Day shipping speeds up the transportation portion of your order. It does not eliminate the warehouse processing time shown on the product page.

We currently offer:

• Ground Shipping
• 3-Day Shipping

We do not offer Next Day or Overnight shipping.

Box & Wrap does not currently ship directly to international destinations.

International customers are welcome to use a U.S.-based freight-forwarding service.

How It Works

1. Choose a U.S. freight forwarder before placing your Box & Wrap order.
2. The freight forwarder will provide you with a U.S. shipping address.
3. Enter that U.S. address as your Ship To address during checkout.
4. Your Box & Wrap shipments will be delivered to the freight forwarder.
5. The freight forwarder consolidates your merchandise and arranges the international shipment.

Important Inspection Requirement

Because your freight forwarder receives the merchandise on your behalf, you are responsible for instructing them to inspect all shipments for:

• Incorrect products
• Incorrect quantities
• Damage
• Shortages
• Defects

Any problem must be reported to Box & Wrap before the merchandise leaves the U.S. freight-forwarding location.

Once the freight forwarder ships the merchandise internationally, the order is considered inspected, accepted and final sale.

The customer is responsible for all freight-forwarding arrangements, international transportation, duties, taxes and other charges associated with the international shipment.

If you need your packaging for a holiday, event, promotion or other deadline within approximately 10–14 business days, please contact us before ordering.

We can help check current inventory and processing information so you can make the best shipping decision.

Ordering early is especially important during the fall and holiday season, when warehouse volume increases and popular packaging can sell out.

Boxes, bags and other packaging can take up a surprising amount of space even when the products themselves are lightweight.

UPS and FedEx commonly calculate shipping using dimensional weight, which considers the size of the shipping carton in addition to its actual weight.

This is why expedited shipping can become particularly expensive for large cartons of lightweight packaging.

Whenever possible:

Order early + choose Ground shipping = your best shipping value.

Packaging inventory can change quickly, particularly during busy holiday periods.

The product page shows the current estimated stock status and processing information available to us.

If an item on your order has become backordered, we will contact you and provide the available options.

Depending on the situation, you may be able to:

• Wait for the incoming inventory (pre-order)
• Choose a similar product
• Cancel the backordered item

When possible, we'll also help suggest alternatives.

For large-quantity or high-value orders, we recommend ordering a sample first whenever one is available.

This gives you an opportunity to make sure the:

• Size works with your product
• Color works with your branding
• Material and construction meet your needs

We can also help check inventory before a large purchase and determine whether an LTL freight quote may be appropriate.

This is especially helpful because manufacturer restocking fees may apply if merchandise is returned.

Our product photography is designed to show packaging in use.

Unless the product description specifically says otherwise, we sell the empty packaging only.

Food, candy, jewelry, apparel, gifts and other products shown inside the packaging are not included.

Decorative accessories such as:

• Ribbon
• Tissue paper
• Bows
• Labels
• Shred
• Other styling accessories

are also sold separately unless specifically stated otherwise.

Our photographs may occasionally show a color or style that is no longer available.The current product options shown on the product page represent the colors, sizes and styles presently offered for that item.If an option is not listed for purchase, we are unable to order or source it separately.

Whenever possible, we encourage customers to order a sample before making a large packaging purchase.

Packaging needs to do more than look good online. A sample lets you see the product in person, test your product inside it and make sure the size, color and construction work for your business.

Samples are provided to help businesses evaluate packaging before purchasing larger quantities.

Please keep the following in mind:

• A maximum of one sample of each item may be ordered.
• Samples are intended for product evaluation and are not offered for general-use purchases.
• Items designated Sample/1 are final sale and cannot be returned.
• Sample availability varies by manufacturer and product.
• A manufacturer may occasionally provide the correct size in a different color along with a swatch of the requested color.
• Samples from our sample room may occasionally contain a previously printed customer's logo or other sample printing.

These variations do not affect the purpose of the sample, which is to help you evaluate the size, construction, material and/or color before placing a larger order.

Need to Check a Specific Color?

Colors shown on computer and mobile screens can vary.

If matching a particular brand color is important, ordering a physical sample or color swatch whenever available is the best way to evaluate the color before placing a large order.

Samples are not returnable.

Because we offer such a large assortment, samples are not available for every product.

When a sample or single quantity is available, you will see an option such as:

Sample/1 or Pack/1

in the product options on the product page.

If there is no sample or single-unit option listed, a sample is not currently available for that product.

We want you to make the right packaging choice for your business. If you need to return eligible in-stock merchandise, please review the requirements below before sending anything back.

Return Window

Our products have different return requirements, so please check the individual product page for any product-specific return information.

Before Returning Anything

A Return Authorization is required.

Please submit our Return Request Form before shipping merchandise back. We will provide the return authorization and correct return address.

Returns sent without authorization may not be accepted.

[Start a Return Request]

Merchandise Must Be

• Unused
• Unassembled
• In new condition
• Complete
• Returned in its original packaging

Please inspect your merchandise before assembling or using it.

Once boxes, bags or other packaging have been assembled for use, they are not eligible for return.

Return Shipping & Restocking Fees

The customer is responsible for return shipping costs.

Eligible returns are subject to a 20% restocking fee, unless a different manufacturer-specific amount is listed on the product page.

Original shipping charges are not refundable.

Final Sale Items

The following items are not eligible for return:

• Seasonal or holiday merchandise
• Discontinued merchandise
• Sample/1 items
• Other products specifically identified as Final Sale

Inspect Your Shipment When It Arrives

Please inspect merchandise promptly after delivery.

Any shortage, incorrect merchandise, damage or defect should be reported to Box & Wrap within 48 hours of receipt.

If a shipment appears to have been damaged during transportation, please retain the merchandise and all original shipping cartons and packaging while the issue is being reviewed.

Whenever possible, note obvious shipping damage with the delivery driver.

Temporary Packaging Odor

Newly manufactured coated, glued or printed packaging may occasionally have a temporary manufacturing odor when first removed from its shipping carton.

This normally dissipates after the packaging has been unpacked and aired.

A temporary manufacturing odor is not considered product damage or a defect. A return requested for this reason will be processed under the normal return policy, including any applicable restocking fee.

After an authorized return is received and inspected, the applicable refund will be issued to the original payment method.

Please allow approximately 7–14 days from shipment of your return for the return to arrive, be inspected and the credit to be processed.