Customer Service

Contact Us

Toll Free: 1-866-349-9727
Local: 404-631-6353
Email Us
Hours: Monday - Friday from 9AM - 5PM ET.

General Questions & Quotes

Please Note: We have changed from Email communications to a Ticketing System, which is a better way to keep up with Inquiries than sending emails.

 

Stock Check

Ordering or Product Questions

Large or Custom Quotes

 

How to Place an Order on our Website

All U.S. orders may be placed via our website. Only orders placed on our website can take advantage of our current promotions and discounts.

How to Order Steps:

  • Select the item you wish to order. If applicable, choose the product, color, size, and quantity options you need by selecting them from the options menu. All options must be selected in order to add the item to the cart.
  • Once you select the final option for "Quantity," the product's price will appear for that selected quantity.
  • Typically, products are sold in quantities of either a: Case, Pack, Single Pack, or Sample. Items like gift wrap or ribbon are sold in Rolls. Ex.: Case/100, Pack/25, Pack/1, Sample/1 (when samples are available), Roll/1, Ream/1.
  • Using the +/- sign, increase or decrease the amount of the item you wish to order.
  • Press the "Add To Cart" button to add the item to the shopping cart.
  • A pop-up will appear, giving you a choice to either Proceed to Checkout or Continue Shopping.
  • Once the item is in the shopping cart, you can also update the quantity you need by changing the number in the quantity column, then click the "Update" button.
  • Repeat for all items you wish to order.
  • Once every item is in the shopping cart, press the "Go To Checkout" button.
  • Fill out your shipping, billing, and credit card information.
  • Click "Place Order."
  • You will receive an order number on the final page, as well as an email confirmation of your order.
  • You will receive updates via email on your order progress. 
Payment Methods

Methods of Payment:  We accept Visa, Master Card, Discover, and American Express.  At this time we do not offer credit terms. We do not accept purchase orders. All orders must be placed through our website or entered by our customer service department with a credit card for payment.

Wholesale Pricing & Promotions

All pricing on our website is wholesale pricing.

Sales Tax: Currently, with the exception of the state of Georgia, we do not collect sales tax.  Since our primary market at this time is small businesses, it is the responsibility of the purchaser to file use tax with their residing state.

Product Specifications & Prices: Product prices and specifications are based on information available at the time of posting and are subject to change without notice. We reserve the right to substitute similar merchandise for items that permanently become out of stock due to manufacturer discontinuation. All dimensions, weight, and carton counts are subject to standard deviations. Please be aware that product colors may vary slightly according to dye lot.

Product Pricing: We are always looking for better deals from our manufacturers or new manufacturers, so that we can offer better pricing and, in turn, we can be cost-effective for our customers and stay competitive in our market. Whenever possible we pass our savings on to you, our customer, through lower pricing.

Promotions

Click for Current Promotions



Shipping, Delivery, & Expedited Orders

Shipping & Delivery

Processing time is typically 2-3 business days for ground shipping.. We represent several manufacturers across the U.S. and may direct ship some items from our manufacturer's facility using either UPS or FedEx, which is determined by our manufacturer at the time of shipment. Ship times on product pages are estimates only. To ensure or guarantee items will arrive on a specific date, please call or email for a stock check and guarantee before ordering. Please see the product page for Ground Shipment days in transit. Shipping rates, with the exception of special limited-time promotional offers from Box and Wrap, are calculated based on weight and location by UPS and FedEx formulas. See www.ups.com or www.fedex.com for further information regarding time in transit and charges.

Expedited Orders:

We currently only offer 3 Day service at this time. Due to the high demand during the 2021 Holiday Season, orders placed with an expedited shipping method will have standard warehouse processing times before the item ships. Please see each individual item's stock status and processing time when you select all of the item's options above on it's webpage.
*UPS or FedEx weather delays or other special circumstances are out of our control.

3 Day Transit Time Calculation(3 Business Days in Transit + Day of Shipment) :

If your 3 Day Order Ships on a:

Monday > Delivery will be Thursday
Tuesday > Delivery will be Friday
Wednesday > Delivery will be Next Monday
Thursday > Delivery will be Next Tuesday
Friday > Delivery will be Next Wednesday


• *Business days do not include National Holidays.

Time Sensitive Orders:

Time-sensitive orders must be shipped via an Expedited Method. For holidays, or if you have an upcoming event that is time-sensitive (within 10-14 business days), an expedited method should be selected to speed up the transportation time by our carriers. Our manufacturer processing times can vary from 2-8 business days before shipping, especially during the high volume holiday season. We define a time-sensitive event as a holiday or event within 10-14 business days. Business days do not include National Holidays.

Ship Weight & Freight Charges:

Ship Weights are added and calculated once your item is in the shopping cart.

  • FedEx & UPS Charge Dimensional Weight. This means that if the box is very large, they calculate a weight based on the box size, not the actual weight. For example, if the package only weights 5 pounds, but the box is large, FedEx and UPS will determine the weight to be higher, for example, 12 pounds, which is the shipping price charged. This typically happens with large light weight products that take up a lot of box space, like Jewelry Boxes for example.
  • All Items add up to calculate your final freight charge.
  • Shipping Methods Offered: Ground & 3 Day
International Orders

Our customers can utilize a freight forwarding service to ship their products to their International destination. There are hundreds of these services in the U.S. All you have to do is a simple google search for International Freight Forwarders to find several to choose from and compare pricing. We recommend the use of freight forwarders because we do not ship directly to International locations. This is because our products ship from several different manufacturer locations across the United States, and results in several individual shipments. It would be too expensive to ship all of the items separately to International locations. A freight forwarder will collect all of the items and ship them together in one shipment.

How it works:
1) A Freight Forwarder here in the U.S, collects all of the merchandise on your order until everything arrives, then they will send the order in full to the international destination.
2) You will need to contact a Freight Forwarder before placing your order, to get a unique U.S. address that the products will be shipping to.
3)By using a freight forwarder you are required and responsible to instruct the freight forwarder to check all merchandise received for accuracy, damages, shortages, or defects on your behalf before being shipped to your International destination. Once the order gets shipped from the Freight Forwarder, the order is assumed accurate, complete, and Final Sale and can not be returned for any reason.
4)Once you find a freight forwarder to coordinate the international shipment, enter the Freight Forwarder's address in the " ship to" section when checking out on our website.

*The customer is responsible to require the freight forwarder to check all of the merchandise for incorrect items, incorrect quantities, damages, or defects on the customer's behalf before shipping the order Internationally. Once the merchandise is shipped by the Freight Forwarder, all items are assumed final sale and are not able to be returned or exchanged for any reason.

 

Product Availability & What is Included?

Availability & Backorders

All Stock Items typically ship within 1-5 business days. Each item shows the estimated processing time in the shopping cart. If there is a rare back-ordered item, you will be notified immediately via a support ticket, upon our notification of the backorder from our manufacturer. You can choose to order a different item, wait on the back ordered item, or cancel the order. In order to help you find a similar item, we will offer suggestions. Backorders are more likely to occur during high-volume holiday seasons.

Large Orders

For large quantity or large dollar orders, we suggest you purchase a sample to see the product first and make sure it works for your business needs. We can also do a stock check to ensure the large quantity is available and provide you with an LTL Freight quote if necessary. Our manufacturers do impose restock fees, so it's best to make sure you are getting the right product with a sample first.

What's in the Photos & FAQs

  • Some feature photos on our website may have a particular color or item not listed in the drop-down menu. If the item or color is not listed in the drop-down menu on that page, then it is no longer available.
  • We sell empty packaging. Our packaging does not include any food, candy, apparel, jewelry, or other gifts shown in the photos.  Also, many photos show decorative items such as ribbon and tissue to accessorize the packaging, which is all sold separately unless otherwise noted.
  • We do not source items. We only offer the items, colors, and sizes currently listed on our website for sale.
Catalogs

We no longer offer a catalog. With over 50,000 items, we can not produce a catalog featuring everything we have.

Sample Requests

With Over 50,000 products, we do not have the ability to provide a sample for all items. If items are sold in single or sample quantities, you may order the item along with your regular order. A single or sample quantity will be listed in the last dropdown menu on the product page as "Sample/1" or "Pack/1". Items marked as "Sample/1" are not returnable.

Sample Policy: Samples are intended to be for businesses trying to determine if our packaging products will work with their store or product size needs. Samples are not to be purchased for general use and can not be returned. Only 1 sample of each item is permitted. Some manufacturers may not have the exact item, however, they will send the size of the item in a different color, and a swatch of the color you need, for example. Sometimes samples that we send out from our sample room may have a printed logo from a print production we have made in the past. Samples are for the sole purpose of our customers to see the size and color of a product before placing a larger order. Samples are not returnable.

Returns & Replacements

If you are not completely satisfied with your purchase of in-stock merchandise, you may return it to us with the full contents in new condition and in its original packaging. Our general retun window is 30 days from recipt of goods. Exceptions may apply. See the product's web page for specific return days.

How to Return:

Please fill out the return request form below to receive a return authorization number. We will provide the address and details of where to return the package.

  • Returns will not be accepted without a return authorization number.
  • Items that have been assembled for use are not acceptable for a return.
  • The Buyer is responsible for return freight charges.
  • All returns incur a 20% restocking fee.  See the ordering information tab on the product page for specific amounts per manufacturer.
  • Seasonal Items depicting images or representing any holiday, or items sold as seasonal on our web pages, are final sale and can not be returned.
  • Discontinued items are final sale and not eligible to return.
  • Color Coated and/or Glued boxes and bags, or other packaging may sometimes have an odor for a few of days after unpacking. This is considered normal for packaging items and not considered damaged or defective. Returns, for this reason, will be processed as a normal return with a re-stock fee.
  • Shipping charges are not refundable.

Once the return is received and inspected, we will issue a refund to your card. Please allow 7-14 days upon shipment of your return for the confirmation and credit. If you have questions email us at [email protected].


Additional Returns Policy Information:
Please Note: It is the customer's responsibility to inspect all of the merchandise upon arrival for any unsatisfactory items, shortages or damages and notify Box and Wrap within 48 hours. If your items appear to be damaged in the transport of shipment, if possible notify your driver before you sign for your items, then contact us immediately.  Boxes or bags that have been assembled for use are not acceptable for a return.

Please do not start the assembly of your products until all of your items have been inspected.



Return Request Form
Custom / Printed Orders

Q. Do you create custom sizes of boxes and bags?
A. We only customize existing packaging sold on our site with artwork, such as your store logo.

Q. Is your store wholesale pricing?
A. Yes, all of the products we offer are direct from our manufacturers, at wholesale prices.

Q. Do you provide samples?
A. We provide samples for custom printed products before ordering. For more information on getting a bag or box logo printed, or if you are selecting a special order color for a box, contact [email protected] for samples.

Q. My artwork needs adjusting for printing on the packaging, can you help?
A. Yes, we do adjust or " fix" artwork for printing.  An hourly artwork charge typically applies.

Q. Can you produce my custom print job faster than what the time frame has listed for my items?
A. If you need your order faster than our typical production time frame, listed on the product page, a rush handling service may be available, with a fee. This is on a case by case basis, and is handled differently with different manufacturers.