Customer Service

Place A Phone Order &
Product Questions

1-866-349-9727

Local Phone:
404-631-6353

Business Hours:
Monday - Friday from 9AM - 5PM ET.

Company Address:
4561 Olde Perimeter Way PH9
Atlanta, GA 30346

Help Section

Please Note: We have changed from Email communications to a Ticketing System, which is a better way to keep up with Inquiries than sending emails.

Current Orders

General Questions - Submit A Ticket


Frequently Asked Questions

Q. I see a picture of a particular color or item not listed in the drop-down menu, do you have it in stock?
A. If the item or color is not listed in the drop down menu on that page, then it is no longer available.
Q. Does your packaging include the items or the accessories shown with pictures?
A. We sell empty packaging.  They do not include and food, candy, apparel, jewelry, or other gifts shown in the photos.  Also many photos show decorative items such as ribbon and tissue to accessorize the packaging. Unless otherwise noted,  all items should be considered sold separately. 
Q. I do not see the size of box or bag I need, can you find packaging for my particular size or color needs?
A. Unfortunately, we only offer the items, colors, and sizes listed on our site for sale.

Q. Do you create custom sizes of boxes and bags?
A. We only print existing packaging sold on our site with artwork, such as your store logo.

Q. Do you offer a printed catalog?
A. We no longer offer a catalog. With over 50,000 items, we can not produce a catalog featuring everything we have.

Q. Is your store wholesale pricing?
A. Yes, all of the products we offer are direct from our manufacturers, at wholesale prices.

Q. Do you offer Discounts?
A. Yes. We have quantity discounts for many items, see the item's web page for specific discounts. Also we offer an additional 10% off orders over $1,500. This may be taken with a product's quantity discount. The next price break for special quotes is 5,000 pieces. See our Coupons & Discounts Page for more details.

Q. Do you Offer Credit Terms?
We currently do not offer Credit Terms. We do not accept checks. We only accept, Visa, Master Card, American Express, Discover.

Q.Do you accept Purchase Orders?
A. No. All orders must be placed through our website or entered by our customer service department with a credit card for payment.

Q. Do you ship Internationally?
A. No, However most customers use an international freight forwarder. Click Here for International Ordering Information

Q.Do you ship to Canada?
A. Not currently. Canada is considered International. You can use a freight forwarder.Click Here for International Ordering Information

Q. What is a Credit Card Authorization Hold?
A. When you place an order with us and your credit card is entered, your bank or credit card company will place a hold on your account for the amount of the funds required for the products you purchased. Your card is only "authorized" at this point. This bank or credit card hold can last from 3 - 7 days.

Q. Can I Reduce the Processing Time of an Order?
A. Since most of our items are wholesale and ship direct from our manufacturers facility, our manufacturers typically require a 1-3 day processing time. Many times orders ship the very next business day, however, the only way an order can be guaranteed to ship the next business day after it is placed, is to select an expedited shipping method.

International Ordering

We are now able to ship internationally with the freight forwarding service, Bongo International. Please visit https://bongous.com to get started!

Bongo International

Please Note: We recommend the use freight forwarders, because we do not ship directly to international locations, since our products ship from several different locations across the United States, and results in several shipments. Shipping transit times vary by manufacturer.

How it works:
1) A Freight Forwarder here in the U.S, collects all of the merchandise on your order until everything arrives, then they will send the order in full to the international destination.
2) You will need to contact a Freight Forwarder before placing your order, to get a unique U.S. address that the products will be shipping to.
3) Once you find a freight forwarder to coordinate the international shipment, put the Freight Forwarder's address in the "ship to" section when checking out on our website.

Custom & Large Orders

Frequently Asked Custom Questions:

Q. Do you create custom sizes of boxes and bags?
A. We only customize existing packaging sold on our site with artwork, such as your store logo.

Q. Is your store wholesale pricing?
A. Yes, all of the products we offer are direct from our manufacturers, at wholesale prices.

Q. Do you provide samples?
A. We provide samples for custom printed products before ordering. For more information on getting a bag or box logo printed, or if you are selecting a special order color for a box, contact artwork@boxandwrap.com for samples.

Q. My artwork needs adjusting for printing on the packaging, can you help?
A. Yes, we do adjust or "fix" artwork for printing.  An hourly artwork charge typically applies.

Q. Can you produce my custom print job faster than what the time frame has listed for my items?
A. If you need your order faster than our typical production time frame, listed on the product page, a rush handling service may be available, with a fee. This is on a case by case basis, and is handled differently with different manufacturers.

Shipping & Delivery


Because we represent several manufacturers across the U.S., we may direct ship some items from our manufacturers facility. Ship times on product pages are estimates from our manufacturers only. To ensure or guarantee items will arrive on a specific date, please call or email for a stock check and guarantee before ordering. Our manufacturers typically take 2-3 business days for processing orders for ground shipments. This is an estimate only, which is not guaranteed. For holidays, or if you have an upcoming event that is time sensitive (within 10-14 business days), an expedited method should be selected to ensure you order is shipped within 24 hours to help meet your deadline. Expedited Orders ship the same day if placed by 9 AM EDT. Business days do not include National Holidays. Please allow several business days for UPS or Fed Ex ground shipping. Please see the product page for UPS Ground Shipment days in transit. Shipping rates, with the exception of special limited time promotional offers from Box and Wrap, are calculated based on weight and location by UPS formulas. See www.ups.com for further information regarding time in transit and charges.

Expedited Orders:


We currently only offer 3 Day Select at this time. Expedited Orders are guaranteed to ship the same day if they are placed before 9am Eastern Time. If orders are placed after this time, they will ship the following business day via your selected Expedited Shipping Method.

Time Sensitive Orders:


Time sensitive orders must be shipped via an Expedited Method. Our manufacturer processing times can vary from 2-8 business days before shipping, especially during the high volume holiday season. Only Expedited shipping methods ship the same day if placed before 9AM Eastern Time. We define a time sensitive event as a holiday or event within 10-14 business days.

Ship Weight & Freight Charges:

Ship Weights are added and calculated once your item is in the shopping cart.
  • All Items add up to calculate your final freight charge.
  • Shipping Methods Offered: Ground, 3 Day, and Ground Canada. *Canadian Shipments may incur Customs Charges that are not calculated as a part of our checkout process, and will be the responsibility of the customer upon delivery of goods.

Returns & Replacements

If you are not completely satisfied with your purchase of in stock merchandise, you may return it to us with the full contents in new condition and in its original packaging. You must return the item within the time frame listed on the product's web page detailing the specific manufacturer's return policy. 

How to Return:

Please fill out the return request form below to receive a return authorization number. We will provide the address and details of where to return the package.
  • Returns will not be accepted without a return authorization number.
  • Items that have been assembled for use are not acceptable for a return.
  • The Buyer is responsible for return freight charges.
  • All returns incur a 20-25% restock fee.  See the ordering information tab on the product page for specific amounts per manufacturer.
  • Seasonal Items depicting images or representing any holiday, or items sold as seasonal on our webpages, are final sale and can not be returned.
  • Discontinued items are final sale and not eligible to return.
  • Shipping charges are not refundable.

Once the return is received and inspected by the manufacturer, we will issue a refund to your card or PayPal account. Please allow 7-14 days upon shipment of your return for the confirmation and credit. If you have questions email us at customerservice@boxandwrap.com.


Additional Returns Policy Information:

Please Note: It is the customers responsibility to Inspect all of the merchandise upon arrival for any unsatisfactory items, shortages or damages and notify Box and Wrap within 48 hours. If your items appear to be damaged in transport of shipment, if possible notify your driver before you sign for your items, then contact us immediately.  Boxes or bags that have been assembled for use are not acceptable for a return.

Please do not start assembly of your products until all of your items have been inspected.

Return Request Form

How to Place an Order

All orders may be placed via our website. Only orders placed on our website can take advantage of our current promotions and discounts.

For International Ordering Click Here

How to Order Steps:
  • Select the item you wish to order. If applicable, choose the color option you need by selecting it from the drop down menu, as well as size, and quantity.
  • Press the "Order" button to add the item to the shopping cart.
  • Once the item is in the shopping cart then update the quantity you need by changing the number in the quantity column, then click the "Update" button.
  • Repeat for all items you wish to order.
  • Once every item is in the shopping cart, press the "Proceed To Checkout" button.
  • Fill out your shipping, billing, and credit card information.
  • Click "Place Order".
  • You will receive an order number on the final page, as well as an email confirmation of your order.
  • You will receive updates via email of your order progress. Because many of our items are shipping direct from different manufacturers, please allow 7-10 business days for all of your items to arrive.


Payment, Pricing & Promotions

Methods of Payment:  We accept Visa, Master Card, Discover, and American Express.  At this time we do not offer credit terms.

Sales Tax: Currently, with the exception of the state of Georgia, we do not collect sales tax.  Since our primary market at this time is small business, It is the responsibility of the purchaser to file use tax with their residing state.

Product Specifications & Prices: Product prices and specifications are based on information available at the time of posting and are subject to change without notice. We reserve the right to substitute similar merchandise for items that permanently become out of stock due to manufacturer discontinuation. All dimensions, weight, and carton counts are subject to standard deviations. Please be aware that product colors may vary slightly according to dye lot.

Product Pricing: We are always looking for better deals from our manufacturers or new manufacturers, so that we can offer better pricing and, in turn, we can be cost effective for our customers and stay competitive in our market. Whenever possible we pass our savings on to you, our customer, through lower pricing.

Promotions

Click for Current Promotions



Sample Requests

With Over 50,000 products, we do not have the ability to provide a sample for all items. If items are sold in single or sample quantities, you may order the item along with your regular order. A single or sample quantity will be listed in the last dropdown menu on the product page as: "Sample/1" or "Pack/1". Items marked as "Sample/1" are not returnable.

If an item is not available in a single quantity, you may request a sample here:


Please Note: Samples are intended to be for businesses trying to determine if our packaging products will work with their store or product size needs. Samples are not to be purchased for general use and can not be returned. Only 1 sample of each item is permitted. Some manufacturers may not have the exact item, however they will send the size of the item in a different color, and a swatch of the color you need, for example.

Please wait...

Item(s) removed from cart.

Continue shopping

View cart & checkout