Contact Information:

*Returns can not be accepted without a return authorization number, so please call or fill out form to the right ->

Box and Wrap
5260 Westgate Drive, Suites C & D Atlanta, GA 30366

1-866-349-9727
customerservice@boxandwrap.com

     

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Customer Service

Frequently Asked Questions

Q. I see a picture of a specific color or item, that is not listed in the drop down menu, do you have it in stock?
A. If the item or color is not listed in the drop down menu on that page, then it is no longer available.

Q. Does your packaging include the items or the accessories shown with pictures?
A. We sell empty packaging.  They do not include and food, candy, apparel, jewelry, or other gifts shown in the photos.  Also many photos show decorative items such as ribbon and tissue to accessorize the packaging. Unless otherwise noted,  all items should be considered sold seperately. 

Q. I don't see the size of box or bag I need, can you find packaging for my specific size or color needs?
A. Unfortunately, we only offer the items, colors, and sizes listed on our site for sale.

Q. Do you create custom sizes of boxes and bags?
A. We only print existing packaging sold on our site with artwork, such as your store logo.

Q. Do you offer a printed catalog?
A. We no longer offer a catalog. With over 50,000 items, we can't produce a catalog featuring everything we have. You may print the web page you are on, by clicking the "Add This" button at the top right of each page, then select the "Print" option.

Q. Is your store wholesale pricing?
A. Yes, all of the products we offer are direct from our manufacturers, at wholesale prices.

Q. Do you offer Discounts?
A. Yes. We have quantity discounts for many items, see the item's web page for specific discounts. Also we offer an additional 10% off orders over $1,500. This may be taken with a product's quantity discount. The next price break for special quotes is 5,000 pieces.

Q. Do you provide Samples?
A. We Provide Samples for a Fee. Please email customerservice@boxandwrap.com

Q. I live in the local Atlanta Area, can I pick up my order?
A. We do not have stock of products at our corporate offices located in Atlanta. We ship from over 20 manufacturers and warehouse locations across the United States.

Q. Do you Offer Credit Terms?
We currently do not offer Credit Terms. We do not accept checks. We only accept, Visa, Master Card, American Express, Discover.

Q.Do you accept Purchase Orders?
A. Yes, only for custom orders, or orders totaling over $1,000. All other orders must be placed through our website. You may send in a purchase order to customerservice@boxandwrap.com. We will send you an online secure form to fill out our credit card information to complete your order.

Q. Do you ship Internationally?
A. No, However most customers use an international freight forwarder - click here for more information.

Q.Do you ship to Canada?
A. Not currently. Canada is considered International. You can use a freight forwarder. Click Here for more information.

Q. What is a Credit Card Authorization Hold?
A. When you place an order with us and your credit card is entered, your Bank or Credit Card Company will place a hold on your account for the amount of the funds required for the products you purchased. Your card is only "Authorized" at this point. This bank or credit card hold can last from 3 - 7 days.

Q. Can I Reduce the Processing Time of an Order?
A. Since most of our items are wholesale and ship direct from our manufacturers facility, our manufacturers typically require a 1-3 Day processing time. Many times, orders ship the very next business day, however, the only way an order can be guaranteed to ship the next business day after it is placed, is to select an expedited.

International Ordering

We are now able to ship internationally with the Freight Forwarding Service, Bongo International. Please visit https://bongous.com to get started!

BONGO INTERNATIONAL


International Orders

Please Note: We recommend the use freight forwarders, because we do not ship directly to international locations, since our products ship from several different locations across the United States, and results in several shipments.

How it works:
1) A Freight Forwarder here in the U.S, collects all of the merchandise on your order until everything arrives, then they will send the order in full to the international destination.
2) You will need to contact a Freight Forwarder before placing your order, to get a unique U.S. address that the products will be shipping to.
3) Once you find a freight forwarder to coordinate the international shipment, put the Freight Forwarder's address in the "ship to" section when checking out on our website.

Custom & Large Orders

Logo Prints & Large Quantity Questions

Frequently Asked Custom Questions:

Q. Do you create custom sizes of boxes and bags?
A. We only customize existing packaging sold on our site with artwork, such as your store logo.

Q. Is your store wholesale pricing?
A. Yes, all of the products we offer are direct from our manufacturers, at wholesale prices.

Q. Do you provide Samples?
A. We provide samples for custom printed products before ordering. For more information on getting a bag or box logo printed, or if you are selecting a special order color for a box, contact artwork@boxandwrap.com for samples.

Q. My Artwork needs adjusting for printing on the packaging, can you help?
A. Yes, we do adjust or "fix" artwork for printing. An hourly artwork charge typically applies.

Q. Can you produce my custom print job faster than what the time frame has listed for my items?
A. If you need your order faster than our typical production time frame, listed on the product page, a Rush handling service may be available, with a fee. This is on a case by case basis, and is handled differently with different manufacturers.

Returns & Replacements

Returns

If you are not completely satisfied with your purchase of "in-stock" merchandise, you may return it to us in new condition and in its original packaging with the full contents within 30 days of the received date. Request for a return authorization must be made within 10 days of receipt of the order.

How to Return:

Please fill out the return request form below to receive a Return Authorization number. We will provide the address and details of where to return the package (as the package may have shipped direct from our manufacturer due to our wholesale nature.)

*Returns will NOT be accepted without a return authorization number.

*Items that have been assembled for use are not acceptable for a return.

*The Buyer is responsible for return freight charges.

*All returns incur a 20% restock fee.

*Holiday Items Must be returned within 10 days of order receipt

*Discontinued Items are Final Sale and not available to return

Once the return is received and inspected by the manufacturer, we will issue a refund to your card or paypal account. Please allow 7-14 days upon shipment of your return for the confirmation and credit. If you have questions email us at returns@boxandwrap.com

Shipping charges are not refundable.

Additional Returns Policy Information:

Please Note: It is the customers responsibility to Inspect all of the merchandise upon arrival for any unsatisfactory items or damages. If your items appear to be damaged in transport of shipment, if possible, notify your driver before you sign for your items, then contact us immediately. Boxes or bags that have been assembled for use are not acceptable for a return.

Please do not start assembly of your products until all of your items have been inspected.

Ordering

How To Place An Order


All orders may be placed via our website. Discount advantage reminder: Only orders placed on our website can take advantage of our current promotions and discounts! Current Promotion: Save 5% when you place your own order online! Use PMOO at checkout!

For International Ordering Click Here

Upcoming Changes: In the next few months we will be upgrading our website and establishing a Customer Registration portal that allows you to be able to log into our website with your own account and manage your orders with us. Please stay tuned!

We currently do not offer credit terms. We no longer accept mail orders or payments by check.

How to Order FAQ's:

1)Select the item you wish to order:
If applicable, choose the color option you need by selecting it from the drop down menu
Press the Order button to add the item to the shopping cart.
Once the item is in the shopping cart then update the quantity you need by changing the number in the Quantity Column, then click the "Update" button
2) Repeat for all items you wish to order
3) Once every item is in the shopping cart, press the "Check Out" Button
4) Fill out your Shipping, Billing, and Credit Card Information
5)Click Place Order
6) You will receive an order number on the final page, as well as an email confirmation of your order

You will receive updates via email of your order progress. Because many of our items are shipping direct from different manufacturers, please allow 7-10 business days for all of your items to arrive.



Frequently Asked Product Questions:

Q.Do you have other sizes and/or colors that are not listed on your website for sale?
A. We only have the items listed on our website available for sale.

Q. I don't see the size of box or bag I need, can you find packaging for my specific size or color needs?
A. Unfortunately, we only offer the items, colors, and sizes listed on our site for sale.

Q. Do you create custom sizes of boxes and bags?
A. We only customize existing packaging sold on our site with artwork, such as your store logo.

Q. Is your store wholesale pricing?
A. Yes, all of the products we offer are direct from our manufacturers, at wholesale prices.

Q. Do you provide Samples?
A. We only provide samples for custom printed products before ordering.

Q. I live in the local Atlanta Area, can I pick up my order?
A. We do not have stock of products at our corporate offices located in Atlanta. We ship from over 20 manufacturers and warehouse locations across the United States.

Fundraising

"Fundraising as Easy as a Click of a Mouse"

How it works:
1) You send family and friends the link to our fundraising page.
2) For every item ordered from the Fundraising page, you receive a percentage of the sale.
3) Contact customerservice@boxandwrap.com for more details.

Payment, Pricing & Promotions

Method of Payment: Currently, we accept VISA, MASTER CARD, DISCOVER, and AMERICAN EXPRESS. At this time we do not offer credit terms.

Sales Tax: Currently, with the exception of the state of Georgia, we do not collect sales tax. Since our primary market at this time is small business, It is the responsibility of the purchaser to file use tax with their residing state.

Product Specifications & Prices:Product prices and specifications are based on information available at the time of posting and are subject to change without notice. We Reserve the right to substitute similar merchandise for items that permanently become out of stock due to manufacturer discontinuation. All dimensions, weight and carton counts are subject to standard deviations. Please be aware that product colors may vary slightly according to dye lot.

Product Pricing: We are always looking for better deals from our manufacturers or new manufacturers that can offer better pricing so in turn, we can be cost effective for our customers and stay competitive in our market. Whenever possible we pass our savings on to you, our customer, through lower pricing.

Promotions

Click for Current Promotions

Frequently Asked Custom Questions:

Q. Is your store wholesale pricing?
A. Yes, all of the products we offer are direct from our manufacturers, at wholesale prices.

Q. Do you offer Discounts?
A. Yes. We have quantity discounts for many items, see the item's web page for specific discounts. Also we offer an additional 10% off orders over $1,000. This may be taken with a product's quantity discount. The next price break for special quotes is 5,000 pieces.

Q. Do you provide Samples?
A. We Provide Samples for a Fee.

Q. Do you Offer Credit Terms?
We currently do not offer Credit Terms. We do not accept checks. We only accept, Visa, Master Card, American Express, Discover.

Q.Do you accept Purchase Orders?
A. Yes, only for custom orders, or orders totaling over $1,000. All other orders must be placed through our website. You may send in a purchase order to customerservice@boxandwrap.com. We will send you an online secure form to fill out our credit card information to complete your order.

Q. What is a Credit Card Authorization Hold?
A. When you place an order with us and your credit card is entered, your Bank or Credit Card Company will place a hold on your account for the amount of the funds required for the products you purchased. Your card is only "Authorized" at this point. This bank or credit card hold can last from 3 - 7 days.

Sample Requests

With Over 50,000 products, we don't have the ability to provide a sample for all items. However, many of our Candy Packaging products are available for sampling. Please email customerservice@boxandwrap.com

A maximum of 2 samples are allowed, and a business Tax Id is required. Color Swatches are Free

There is a minimum $10.00 Sample Fee per request and you can receive 2 samples for $12.00. Your card will be charged only when samples are sent and Tracking is provided

Most samples take 1-2 weeks for delivery
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